Question 1

How to contact sursky?

Accepted Answer

Visit our contact page on bottom of site there you will find all contact information.

Question 2

Shipping options?

Accepted Answer

SHIPPING POLICY SURSKY Delivery Options *The below time frames are our average delivery times.   Free Delivery Option for orders over R2,000.    Courier Door to Door Economy R150 – 3-4 business days   If you have placed your order before 1.30pm and payment is reflecting in our account, we will pack your order and dispatch within the same day. The parcels will then arrive at your chosen location within 3-4 working days.*   If you have placed your order after 1.30pm and payment is reflecting in our account, we will pack your order and dispatch the next afternoon. You can then expect your order 3-4 working days thereafter.*   Courier Door To Door Express R200 –2-3 business days   If you have placed your order before 1.30pm and payment is reflecting in our account, and you have selected the Express option we will pack your order and it will be delivered within 3days.*   Should your order be placed after 1.30pm or payment has not cleared by 1.30pm and you have selected the Express option your order will reach you the day after.   Please bear in mind that the days specified are business days and do not include weekends or public holidays.   Regional Areas (locations outside of middelburg)   If you have placed your order before 1.30pm and payment is reflecting in our account, we will pack your order and dispatch them within the same day. The parcel will then arrive at your chosen location within 5 working days*.   If you have placed your order after 1.30pm and payment is reflecting in our account, we will pack your order and dispatch the next day. The parcel will then arrive at your chosen location within 5 working days thereafter*.   Remote Areas (areas located in an isolated location, far from major cities or towns) Couriers tend to visit remote areas on particular days of the week so once your order is confirmed we’ll dispatch and it can take anywhere between 3-7 working days.   You can also choose to collect your order from our distribution centre in Middelburg.   COLLECT IN MIDDELBURG (FREE)   COLLECTION IN MIDDELBURG BETWEEN 2PM AND 5PM ONLY.  Please contact sales agent to make arrangements.   PO Box Addresses will not be allowed for shipping addresses.   Please note that couriers do not deliver over weekends.    EFT payments from Standard bank, ABSA, Capitec, Nedbank never clear on the same day and will therefore be excluded from the Next Day delivery option unless instant EFT has been made an money reflects on SURKSY Bank Statement.

Question 3

Warranty on products?

Accepted Answer

All products are subject to manufature warranty unless other wise specified by Sursky (PTY) LTD.

Question 4

Return & Warranty Claims?

Accepted Answer

Please see all info regarding return & warranty on shipping & return page.

| AUTHORIZED RESELLER

Free shipping on order from R2000

FAQ

Shop

Info

Support

Contact

Help us improve our site! send us an email with recommendations.